Effective Date: Jan 19, 2024
    Contact Email: info@dhakalad.com

    Welcome to Dhakalad.com. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services, including subscriptions and digital service purchases.

    1. Information We Collect

    We collect personal data that you voluntarily provide, as well as technical data generated from your interaction with our website.

    a) Information You Provide:

    • Full name
    • Email address
    • Billing address (optional)
    • Phone number (optional)
    • Payment details (if processed securely via third-party providers)
    • Any additional information submitted through forms, emails, or customer support chats

    b) Automatically Collected Data:

    • IP address
    • Device and browser information
    • Pages visited and time spent
    • Referral URLs
    • Cookies and tracking pixels (see Section 5)

    2. How We Use Your Information

    We use your personal data to:

    • Provide and manage your subscription or purchased services
    • Send transactional emails (confirmations, invoices, service updates)
    • Improve website functionality and user experience
    • Offer customer support
    • Send promotional content (only if you opt in)
    • Prevent fraud and ensure legal compliance

    3. Sharing Your Information

    We do not sell your personal information. However, we may share it with trusted third-party services that help us operate effectively:

    • Payment processors (e.g., bkash)
    • Email service providers (e.g., Mailchimp)
    • Analytics platforms (e.g., Google Analytics)
    • Hosting and security partners

    All third-party providers are bound by confidentiality and data protection agreements.

    4. Subscription and Payment Information

    All payment transactions are handled by secure, PCI-compliant processors. Dhakalad.com does not store your full credit card number or sensitive payment details.

    For subscription-based services, you may:

    • Cancel or update your subscription at any time through your account settings or by contacting us
    • Receive billing notifications and renewal reminders

    5. Cookies and Tracking

    Dhakalad.com uses cookies to:

    • Recognize returning visitors
    • Maintain session data for logged-in users
    • Analyze traffic and usage behavior

    By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, but some features may not function properly.

    6. Data Retention

    We retain personal data:

    • For as long as you have an active subscription or service relationship with us
    • For up to 6 months after cancellation for customer service and record-keeping purposes
    • Longer if required for legal or tax obligations

    7. Your Rights

    Depending on your location and applicable laws, you may have the right to:

    • Access your data
    • Correct or update personal details
    • Delete your account and associated data
    • Withdraw consent to marketing communications
    • File a complaint with a regulatory body

    You can request any of the above by emailing us at info@dhakalad.com.

    8. Data Security

    We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no system is 100% secure, so we encourage you to keep your login credentials confidential.

    9. Third-Party Links

    Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to read their privacy policies separately.

    10. Updates to This Policy

    We may update this Privacy Policy to reflect changes in our practices or legal obligations. When we do, we will revise the “Effective Date” at the top. Significant changes will be communicated via email or website notification.

    11. Contact Us

    For any questions, concerns, or data access requests, please contact:

    Dhakalad Support Team
    📧 Email: info@dhakalad.com
    🌐 Website: https://dhakalad.com